Frequently Asked Questions

Browse our most-asked questions below
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Frequently Asked Questions

How do I register for an Institute account?

Sign up for an Institute account, or visit the Institute homepage and click the "Sign Up" button.

Do I have to pay for my Institute account or modules?
No, accounts with the Institute are free, just like the Institute modules. There are costs associated with Continuing Education Units, College Credits, and certain Events.
How do I reset my password?
Visit the homepage, click on Sign In, in the top right-hand corner. Near the bottom of the page click "Forgot your password?"
Why am I not getting the password reset email?
When you reset your password, an automatic email is sent to the email you have on file with the Institute. The email will come from

If you do not see the email in your inbox, please try the following:

  • Check your email spam/junk folders
  • Check your email filters to ensure you can get the email
  • Reach out to your IT department for help with your organization's email filters
  • Is the National Core Competency Framework compatible with my organization's training plan?
    Each organization has their own training plan. Please check with your organization to see if the National Core Competency Framework aligns with your organization.
    Is there a National Competency Framework for Supervisors?
    Yes, the Institute has a National Supervisor Competency Framework.
    Do I have to be signed in to access modules?
    Yes, you must be signed in to complete modules. Sign in to your account or sign up for your free Institute account, if you have not already done so.
    Why isn't the module loading?
    A few options for why a module may not load:

  • You are using a browser that does not support the Institute. Please use Mozilla Firefox or Google Chrome to view Institute content.
  • You completed the module while signed in to another account. If you have more than one Institute account, it is possible that you completed the module while signed into another account.
  • Why can't I see the resources linked in the module?
    Please ensure that your pop-up blocker is not blocking the resources in the Institute. Contact your organization's IT department for how they suggest you safely enable pop-ups.
    Do you offer modules in different languages?
    Yes! We now offer some of our modules in Spanish and plan to continue offering more. We also offer the Certification Exam, Pre-Assesment, and some quizzes in Spanish.
    I took a module, where is my certificate?
    You must be logged in to your Institute account to complete modules. On each module page, you can view the date you completed the module and click "Download your Certificate of Completion." If you do not see this option, go back into the module and make sure you clicked through to the last slide in the module.
    Which internet browsers can I use to view modules?
    The Institute is supported by Mozilla Firefox and Google Chrome. Please use these browsers for the best experience.
    Can I get CEUs or College credit for completing Institute modules?
    Yes, you can earn CEUs and College Credit for completing Institute modules!
    Where can I find my Institute Transcripts?
    You can find your Transcripts by visiting your Dashboard and clicking on My Transcripts on the left-hand menu.Enter the email address of the person you want to share progress with, then click "Submit." You can view a list of people you've shared progress with on the same page.
    How do I share my progress with a supervisor or another co-worker?
    You can share your progress by visiting your Dashboard and clicking on Share My Progress on the left-hand menu.

    Still have questions?

    Contact us at

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