Learn about effective teams and the different roles needed from each team member. Examine multiple strategies to honor diversity and improve communication when working with diverse populations.
Learning Objectives:
- Explain the difference between a team and a work group
- Identify the attributes that make a team member effective
- Discern different team member roles and understand their function
- Evaluate their own conflict management style and assess others'
- Explain the internal and external dimensions of diversity
- Assess their personal sensitivity stage on the Intercultural Sensitivity Continuum
- Compare their experiences of American culture with the experience of those from another culture
- Apply strategies to improve communication with diverse audiences